Terms of Service

By accessing or using the Services, you confirm that you are at least 18 years old, have the authority to bind yourself or your organisation, and agree to these Terms. If you do not agree, do not use the Services.

These Terms form a binding agreement between you (or the organisation you represent) and NextGen Intelligence LLC, a Delaware limited liability company.

NextGen Intelligence provides software products and services including VeriMed, Shesha Pay, ConsortAI, Operna, PeoplePulse, Calibre, Lync Africa, Euktos, Arc, Relay, and Velos, together with the website at nxtgen-intel.com and any related APIs, documentation, and support (collectively the “Services”).

We may update, modify, or discontinue features of the Services with reasonable notice. We will not materially reduce core functionality of a paid subscription during its term without offering a remedy.

You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must notify us immediately at [email protected] if you suspect unauthorised access.

Where the Services are accessed through an organisation, that organisation is the account holder and controls access. Individual users within that organisation are subject to both these Terms and the organisation’s own policies.

You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not:

• Use the Services to violate any applicable law or regulation.
• Upload or transmit malware, viruses, or other harmful code.
• Attempt to gain unauthorised access to any system or data.
• Reverse engineer, decompile, or disassemble any part of the Services.
• Use the Services to harass, abuse, or harm any person.
• Scrape, crawl, or systematically extract data from the Services without our written consent.
• Resell or sublicense the Services without our written consent.
• Use the Services to generate content that infringes intellectual property rights.
• Circumvent any security, access control, or usage-limiting mechanism.
• Use the Services in a manner that could damage, overburden, or impair them.

We reserve the right to suspend or terminate access for violations of this section.

You retain ownership of all content, data, and materials you submit to the Services (“Your Content”). By submitting Your Content, you grant us a limited, non-exclusive, royalty-free licence to process it solely to provide the Services to you.

You are responsible for ensuring that Your Content does not violate any law or third-party rights. We may remove Content that violates these Terms or applicable law.

The Services, including all software, design, text, graphics, and other content created by NextGen Intelligence, are owned by or licensed to us and protected by intellectual property laws. These Terms do not transfer any ownership rights to you.

AI Outputs generated by the Services are provided to you for your use. You are responsible for evaluating and verifying AI Outputs before relying on them. We make no warranty that AI Outputs are accurate, complete, or fit for any particular purpose.

Subscription fees are set out in your order or on our pricing page. Fees are due in advance and non-refundable except as required by law or as stated in our refund policy. We may change fees on 30 days’ notice; continued use after the change takes effect constitutes acceptance.

All fees are exclusive of taxes. You are responsible for all applicable taxes, duties, and levies.

Each party agrees to keep the other’s confidential information confidential and to use it only for the purposes of these Terms. Confidential information does not include information that is publicly known, independently developed, or rightfully received from a third party without restriction.

We warrant that the Services will perform materially as described in our documentation. We will use commercially reasonable efforts to maintain availability.

EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

AI Outputs are generated by AI models and may be inaccurate, incomplete, or inappropriate. You should not rely on AI Outputs for medical, legal, financial, or other professional advice without independent verification.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEXTGEN INTELLIGENCE’S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) USD 100.

IN NO EVENT SHALL NEXTGEN INTELLIGENCE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

You agree to indemnify, defend, and hold harmless NextGen Intelligence and its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Services; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any third-party rights.

These Terms remain in effect while you use the Services. Either party may terminate a subscription on the notice period stated in the applicable order. We may suspend or terminate your access immediately for material breach, non-payment, or if required by law.

On termination, your right to use the Services ceases. We will make Your Content available for export for 30 days after termination, after which it will be deleted in accordance with our Privacy Policy.

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles.

Any dispute arising out of or relating to these Terms or the Services shall first be submitted to good-faith negotiation. If unresolved within 30 days, disputes shall be resolved by binding arbitration under the JAMS Streamlined Arbitration Rules, conducted in English, with the seat in Delaware. Class actions and jury trials are waived to the extent permitted by law.

Nothing in this section prevents either party from seeking injunctive or other equitable relief from a court of competent jurisdiction.

• Entire agreement: These Terms, together with the Privacy Policy, DPA, Cookie Policy, EULA, and AI Use Policy, constitute the entire agreement between the parties.
• Severability: If any provision is unenforceable, it will be modified to the minimum extent necessary; the rest remains in effect.
• Waiver: Failure to enforce any provision is not a waiver of future enforcement.
• Assignment: You may not assign these Terms without our consent. We may assign them in connection with a merger or acquisition.
• Notices: Legal notices to us must be sent to [email protected].
• Force majeure: Neither party is liable for delays caused by circumstances beyond its reasonable control.

• Legal: [email protected]
• General: [email protected]
• Security: [email protected]